Frequently Asked Questions
Everything you need to know about shopping at Starrett
What shipping methods are available and how long does delivery take?
We offer standard, expedited, and overnight shipping options. Standard shipping typically takes 3-5 business days, while expedited orders are delivered within 1-2 business days depending on your location.
What is your return policy for online purchases?
You can return any unused item in its original packaging within 30 days of delivery for a full refund. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.
How can I track the status of my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure.
Do you offer warranties on your products?
Yes, all Starrett products come with a standard 12-month manufacturer warranty against defects in materials or workmanship. Please keep your receipt as proof of purchase for any claims.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team. After that window, the order cannot be changed.